Service Management Excellence: A Marval Commitment
At Marval, we go beyond software – we’re your trusted partners in achieving exceptional results. As co-writers of industry-defining frameworks, we’ve honed our Service Management expertise to perfection. Join the ranks of thousands of businesses we’ve assisted on their transformative journeys, where the right services make all the difference.
It is crucial for a business to know that they can rely on the right type of advice and guidance, when and where they want it.
The provision of consistent, cost-effective and high-quality IT Services, delivered in line with IT Service Management (ITSM)
good practices, distinguishes us as a professional IT organisation from the rest.
Marval is an acknowledged expert in the ITSM arena and actively promotes business awareness of industry good practice. We will help you, your employees and your organisation align with best practices.
Our Marval team has time-honoured, wide ranging industry experience, gained through working with a broad spectrum of organisations around the world over many years.
Education at Marval is more than just training; it’s a collaborative journey to enhance your team’s skills and implement a service support strategy that propels your business forward.
With their wealth of experience, our consultants work hand-in-hand with you to implement your new service support strategy efficiently. Experience seamless coordination for your customer service improvement project at every phase, as we focus on quality awareness, elevating customer service levels, and enhancing the service delivery skills of your personnel.
We support the delivery of consistent, measurable and repeatable processes across your organisation.
We help in driving operational efficiency and effectiveness, enabling growth through streamlining and automating repeatable processes.
You can rely on our expertise and technology to maintain excellent customer service and value.
In the dynamic landscape of IT service provision, Marval’s Service Management Solution stands as the cornerstone for organisations aspiring to deliver consistent, measurable, and repeatable processes. Tailored to support your business strategy and fuel continual growth, our solution ensures a scalable, service-centric, and agile IT service alongside a robust underpinning IT infrastructure, forming the bedrock of your success.
Embrace a standardised delivery of ICT services and processes, aligning your operations with industry best practices and frameworks such as ITIL, ISO/IEC 20000, and ISO 27001.
Do more with less through the intuitive MSM web self-service portal, enhancing the efficiency of your people and processes to drive optimal performance.
Attain improved control over your ICT infrastructure, assets, and services, bolstering risk assessment, CMDB, change, and release management. Better position yourself to meet and maintain industry standards and good practice frameworks.
Leverage our solution to support informed business decisions and continuous improvements, achieving cost savings through economies of scale and standardised processes.
Experience fast, flexible, and easy deployment with rule-based automated routing, ensuring a proactive approach to service management.
Configurable service level management and a business rules engine allow for user-friendly customisation, improving 1st-time call and fix rates.
Our solution caters to both technical and non-technical users, offering a minimal administration overhead and easy upgrades to new versions.
Deploy Marval’s solution in any part of your business requiring support, ensuring real-time service measurement, dashboards, and reporting capabilities.
In the dynamic realm of publishing, Marval proves to be the catalyst for driving operational efficiency and effectiveness. Acknowledging the evolving needs of the publishing industry, Marval stands as a strategic ally, seamlessly integrating IT services with your business objectives. This collaboration creates a cohesive and transformative operational function, ensuring not only organisational evolution but also delivering an exceptional customer and user experience.
Marval empowers publishing entities to standardise the delivery of IT services, offering reliability and cohesion to the ICT infrastructure.
Experience swift deployment and easy configurability, directly contributing to the bottom line while mitigating risks and reducing ICT costs.
Enhance control and auditability of the ICT infrastructure, fortifying service and ICT infrastructure reliability in the fast-paced publishing environment.
Improve the reader experience and communication, positively impacting service quality and bolstering the business value of your publication.
With Marval’s Service Management solution you directly contribute to accountability, governance, and compliance, ensuring a maximised return on investment in your workforce and knowledge base.
Marval provides a swift, secure, and adaptable solution, featuring a user-friendly web self-service portal catering to both technical and non-technical users in the publishing industry.
Benefit from feature-rich ITSM intelligent business functions, enhancing first-time resolution rates and incorporating an innovative, scalable business and service level management rules engine.
Experience minimal administration requirements and hassle-free upgrades, allowing your publishing operations to stay focused on content creation and delivery.
Deploy Marval’s solution in any part of your business requiring support, ensuring real-time service measurement, dashboards, and reporting capabilities.
In the vibrant landscape of retail, Marval’s Service Management Solution emerges as the catalyst for operational efficiency and effectiveness. Recognising the evolving needs of the retail industry, Marval’s solution stands as a strategic partner, seamlessly integrating IT services with your business objectives. This collaboration creates a cohesive and transformative operational function, ensuring organisational evolution and delivering an exceptional customer and user experience.
Marval’s Service Management Solution empowers retailers to standardise the delivery of IT services, offering reliability and cohesion to the ICT infrastructure.
Experience swift deployment and easy configurability, directly contributing to the bottom line while mitigating risks and reducing ICT costs.
Enhance control and auditability of the ICT infrastructure, fortifying service and ICT infrastructure reliability in the fast-paced retail environment.
Improve the customer experience and communication, positively impacting service quality and bolstering the business value of your retail operations.
Marval’s Service Management Solution directly contributes to accountability, governance, and compliance, ensuring a maximised return on investment in your workforce and knowledge base.
Marval’s Service Management Solution provides a swift, secure, and adaptable solution, featuring a user-friendly web self-service portal catering to both technical and non-technical users in the retail industry.
Benefit from feature-rich ITSM intelligent business functions, enhancing first-time resolution rates and incorporating an innovative, scalable business and service level management rules engine.
Experience minimal administration requirements and hassle-free upgrades, allowing your retail operations to stay focused on customer satisfaction and streamlined processes.
Deploy Marval’s Service Management Solution across various departments within your retail store, leveraging real-time service measurement, dashboards, and reporting for continual improvement.
