Marval – Where Experience Meets Excellence.
We are specialists in Service Management. Marval was born out of a need for standardisation and increased consistency in service delivery in the global production environment. The company was founded in 1989 by two former systems and infrastructure architects, Dr Don Page and Greg Pritchett.
While working at Philips Research Laboratories in Eindhoven, Holland, they recognised the need for standardisation, increased consistency in service delivery, and continual service improvement.
By 1989, they had moved to global roles at Philips Semiconductors, where they identified the need for a tool to support their teams of engineers and newly developed support processes. After much research, they concluded that no tools fit for purpose and decided to fill this void, leading to the birth of Marval Software Limited.
Marval Software Limited is a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. The company’s comprehensive portfolio of products and services is designed around the modern organization’s needs, with people as their greatest asset.
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At Marval, we aim to enable organisations to embrace service management’s essence and greater significance, fostering trust, strengthening connections and create a better world. Similarly, our dedication to our staff and communities paves the way for a fairer, more inclusive, and sustainable society.
This goes beyond just “doing the right thing”; it encapsulates the very essence of our corporate identity.
At Marval, we are unwavering in our dedication to nurturing and promoting a culture that embraces diversity, equity, and inclusion. This goes beyond just “doing the right thing”; it encapsulates the very essence of our corporate identity.
This commitment extends beyond our internal operations and reaches our network of suppliers.
Our core values revolve around actively championing diversity, equity, and inclusion (DEI) throughout our company. To lead these endeavors, we have formed a Global Council entrusted with establishing objectives, prioritizing initiatives, and allocating resources. This council is pivotal in guaranteeing a comprehensive and strategic approach to DEI across our organisation.
Our primary objective is to integrate ESG (Environmental, Social and Governance) principles into every aspect of our operations.
At Marval, we are deeply committed to conducting our business in a socially responsible and environmentally sustainable manner. Our primary objective is to integrate ESG (Environmental, Social, and Governance) principles into every aspect of our operations. Through this approach, we aim to generate enduring value for our stakeholders while contributing to a more resilient and better world.
We recognise the intricate interplay between environmental, social, and governance factors and their profound influence on our employees, customers, communities and the planet. Consequently, we actively strive to diminish our carbon footprint, conserve precious natural resources, foster diversity, equity and inclusion, and cultivate ethical and transparent business practices.
Harnessing innovative and technology-led solutions, we empower our customers to achieve their ESG objectives, enhance their sustainability performance and adapt to the ever-evolving dynamics of the market. We firmly believe that by prioritizing ESG considerations, we can forge a future that shines brighter for all. Thus, we are fully committed to setting an example and improving our ESG position and performance
Every day, we endeavor to cultivate an environment at Marval that fosters enjoyment, support and empowerment for our employees.
Every day, we endeavor to cultivate an environment at Marval that fosters our employees’ enjoyment, support and empowerment. Our unwavering commitment lies in offering recognition and career development initiatives that generate positive work experiences and enable Marval to maximise their influence and contributions.
Forte: Marval is built upon our core FORTE values: Fairness, Openness, Respect, Teamwork and Execution. These values form the bedrock of our organisation, as we strongly believe they are essential for building a successful and enduring company. We recognise that our journey is as significant as the destination; We take pride in sharing how we embody and exemplify the FORTE values in our day-to-day operations.
Wellness Programs: As we continue to expand, we prioritise the well-being and happiness of our team. We host mental and psychological health programs, workshops and seminars on stress management and personal development throughout the year. These initiatives reflect our commitment to supporting the overall well-being of our employees as they grow both personally and professionally.
Recognition: We are excited to introduce the “VIA Recognition Framework” (Values in Action) at Marval to reinforce our belief in recognising efforts. This framework empowers the recognition of behaviours, actions and outcomes that exemplify our core FORTE values. It encompasses a wide range of recognition, from daily peer-to-peer acknowledgment to monthly recognition from our business leaders. Through this framework, we aim to foster a culture that celebrates and appreciates the embodiment of our values at every level of our organisation.
Days for Humanity: To facilitate Marval in making a meaningful impact, we provide each of our employees with several fully paid days per year to dedicate to volunteering for the causes they care about.
