Marval simplifies service professionals’ lives worldwide with award-winning software. Configurable to unique business needs, our solutions, crafted by ITIL and ISO20000 co-authors, ensure quick and efficient deployment. Combining industry best practices with cutting-edge technology, we offer a comprehensive service management experience.
Transform your IT Help Desk with our No-Code scalable solution
Raise your service desk to the next level
Out-of-the-box ITSM solution that people, processes, and technology unite
Enhance your Service Management solutions with:
Power BI enables service management teams to analyse data more effectively, monitor KPIs, plan resources, make predictions, and collaborate more effectively.
Project Management within our Integrated Service Management Platform to reduce unplanned outages, avoid gaps in your workflow and improve customer communication.
The Marval incident process guides you through the complete life cycle from initial identification, recording, classification and investigation, through to resolution, call closure and communication
Streamline and automate common service requests. Users can easily select the desired service from the Service Catalogue and track progress of their request using the Marval web self-service portal..
The customisable self service portal enables customer to log and track their requests.
The outbound email connector integrates with industry standard SMTP email systems.
The powerful knowledge management features can help your service desk team improve resolution times by providing a repository to successfully capture, structure, and reuse service information.
Service Asset and Configuration Management (CMDB)
MSM CMDB provides you with comprehensive and easy to use facilities for managing your organisation’s assets, inventory, contracts, licenses, configurations, attachments and user configurable attributes.
MSM CMDB is fast, easy to use, auditable, configurable, can be utilised by many different parts of your organisation and is indispensable in the support of corporate governance.
MSM CMDB provides a visual and configurable graphical representation of dependencies and relationships with great reporting.
Use Marval MSM for:
Tasks are easily scheduled, managed and allocated. The MSM web self-service portal enables fast registration, tracking and communication of requests either from a PC or mobile device.
Marval offers the most powerful Service Level Management incorporating Service Level Agreement (SLA), Operational Level Agreement (OLA) and Underpinning Contract (UC) management in the industry.
The monitoring capabilities in Marval proactively warns you of pending SLA breaches and provides critical performance metrics. Easily track performance based on services, configuration items (CIs), customer levels, or any combination you choose. Learn to predict potential problems associated with the availability of your IT resources and performance before they become major issues.
Service Level Management is crucial for introducing and implementing reasonable expectations between you and the customers you support. It establishes a two way accountability for service which is negotiated and mutually agreed upon, helping you to meet customer expectations.
Effective Service Level Management is essential for building your service organisation’s credibility. It is a measure of how serious you are about providing support. Service Level Management is the basis for evaluation and improving service levels on an ongoing basis.
Marval customers use our ITSM software to:
The Marval incident process guides you through the complete life cycle from initial identification, recording, classification and investigation, through to resolution, call closure and communication
Streamline and automate common service requests. Users can easily select the desired service from the Service Catalogue and track progress of their request using the Marval web self-service portal..
The customisable self service portal enables customer to log and track their requests.
The outbound email connector integrates with industry standard SMTP email systems.
The powerful knowledge management features can help your service desk team, and your customers, improve resolution times by providing a repository to successfully capture, structure, and reuse service information.
Service Asset and Configuration Management (CMDB)
MSM CMDB provides you with comprehensive and easy to use facilities for managing your organisation’s assets, inventory, contracts, licenses, configurations, attachments and user configurable attributes.
MSM CMDB is fast, easy to use, auditable, configurable, can be utilised by many different parts of your organisation and is indispensable in the support of corporate governance.
MSM CMDB provides a visual and configurable graphical representation of dependencies and relationships with great reporting.
Use Marval MSM for:
Tasks are easily scheduled, managed and allocated. The MSM web self-service portal enables fast registration, tracking and communication of requests either from a PC or mobile device.
Marval offers the most powerful Service Level Management incorporating Service Level Agreement (SLA), Operational Level Agreement (OLA) and Underpinning Contract (UC) management in the industry.
The monitoring capabilities in Marval proactively warns you of pending SLA breaches and provides critical performance metrics. Easily track performance based on services, configuration items (CIs), customer levels, or any combination you choose. Learn to predict potential problems associated with the availability of your IT resources and performance before they become major issues.
Service Level Management is crucial for introducing and implementing reasonable expectations between you and the customers you support. It establishes a two way accountability for service which is negotiated and mutually agreed upon, helping you to meet customer expectations.
Effective Service Level Management is essential for building your service organisation’s credibility. It is a measure of how serious you are about providing support. Service Level Management is the basis for evaluation and improving service levels on an ongoing basis.
Marval customers use our ITSM software to:
Integrated Support for Problem Management
Automate key processes related to Problem Management, including: Identify and Classify; Investigation and Analysis; Workaround and Known Error; Root Cause and Resolution.
Easily customise ITIL Problem Management processes to support your IT team’s unique requirements.
Marval provides a single point of contact to drive the highest levels of first-contact resolution, request fulfilment and customer satisfaction. It is specifically designed to provide a great customer experience.
Marval is the face of your IT department and in many cases, if end-users are contacting the IT service desk, it becomes face of the whole business.
Marval software enables you to record, manage, solve and report on customer issues and requests for service related to the usage of your IT Infrastructure, resources, software and IT services.
The inbound email connector integrates with industry standard POP3.
Utilise Marval’s innovative approach for handling customer requests. By entering just a few simple pieces of information about the customer and their issue, you are provided with everything you need to deliver a great customer experience.
The incident process guides you through the life cycle from initial identification, recording, classification and investigation, to resolution, call closure and communication.
The process is fully integrated with related processes such as Knowledge, configuration, service level management reporting and real-time dashboards.
Integrated Support for Problem Management
Automate key processes related to Problem Management, including: Identify and Classify; Investigation and Analysis; Workaround and Known Error; Root Cause and Resolution.
Easily customise ITIL Problem Management processes to support your IT team’s unique requirements.
ITIL-based visual workflows guide you through each core activity of Change Management. Use the visualization manager to know in advance how changes can impact your assets and eliminate upstream and downstream conflicts. After completing a project, use the post-implementation questionnaire to effortlessly conduct post-change analysis to understand how changes impacted timelines, expenses, or goals.
Marval’s Release and Deployment features ensure changes (e.g. to IT services, software, hardware, members of staff) are organised, scheduled and released into production with minimum risk and customer inconvenience.
Marval customers use MSM for:
Marval offers the most powerful Service Level Management incorporating Service Level Agreement (SLA), Operational Level Agreement (OLA) and Underpinning Contract (UC) management in the industry.
The monitoring capabilities in Marval proactively warns you of pending SLA breaches and provides critical performance metrics. Easily track performance based on services, configuration items (CIs), customer levels, or any combination you choose. Learn to predict potential problems associated with the availability of your IT resources and performance before they become major issues.
Service Level Management is crucial for introducing and implementing reasonable expectations between you and the customers you support. It establishes a two way accountability for service which is negotiated and mutually agreed upon, helping you to meet customer expectations.
Effective Service Level Management is essential for building your service organisation’s credibility. It is a measure of how serious you are about providing support. Service Level Management is the basis for evaluation and improving service levels on an ongoing basis.
Marval customers use our ITSM software to:
Marval provides a single point of contact to drive the highest levels of first-contact resolution, request fulfilment and customer satisfaction. It is specifically designed to provide a great customer experience.
Marval is the face of your IT department and in many cases, if end-users are contacting the IT service desk, it becomes face of the whole business.
Marval software enables you to record, manage, solve and report on customer issues and requests for service related to the usage of your IT Infrastructure, resources, software and IT services.
Service Asset and Configuration Management (CMDB)
MSM CMDB provides you with comprehensive and easy to use facilities for managing your organisation’s assets, inventory, contracts, licenses, configurations, attachments and user configurable attributes.
MSM CMDB is fast, easy to use, auditable, configurable, can be utilised by many different parts of your organisation and is indispensable in the support of corporate governance.
MSM CMDB provides a visual and configurable graphical representation of dependencies and relationships with great reporting.
Use Marval MSM for:
Provides an actionable, easy-to-use service catalogue that presents to customers and organisational units only those specific services to which they are entitled.
Marval provides extensive features for tracking, managing, reporting and identifying costs within your support operation – helping ensure you gain value for money from your IT investment.
Marval’s Capacity management is the process used to manage your IT and Service Infrastructure to ensure that IT resources are sufficient to meet current and future business requirements cost-effectively.
Marval provides central repository to effectively manage supplier contracts, maintenance and renewals that support the needs of the business.
The Marval Event Monitor allows events detected from systems management, network-monitoring tools and your scripts to be automatically recorded and managed in Marval.
The powerful knowledge management features can help your service desk team, and your customers, improve resolution times by providing a repository to successfully capture, structure, and reuse service information.
Power BI enables service management teams to analyze data more effectively, monitor KPIs, plan resources, make predictions, and collaborate more effectively.
